Physical Product Shipping Policy
This Shipping & Delivery Policy ("Policy") outlines the terms and conditions related to the shipping and delivery of physical products purchased from Sehatnama.shop ("Imran Khan ", "we", "our", or "us"). By placing an order through our platform, you ("Customer", "you", or "your") agree to the terms set forth in this Policy.
1. Order Processing1.1 All orders are subject to availability and confirmation of payment.1.2 Orders are typically processed within 24 to 48 business hours, excluding Sundays and public holidays.1.3 Upon successful order processing, a shipping confirmation along with tracking details shall be provided via SMS or email.
2. Shipping Timeline. 2.1 Orders are dispatched through recognized and reliable courier services. 2.2 Estimated delivery time is within 7 (seven) business days from the date of dispatch. 2.3 Delivery timelines may vary depending on the shipping destination and logistical factors beyond our control.
3. Shipping Charges. 3.1 Standard shipping is free of charge for all prepaid orders. 3.2 For Cash on Delivery (COD) orders, a nominal COD handling fee may be applicable and shall be disclosed during checkout.
4. Delivery Coverage4.1 The Company currently delivers across the territory of India, subject to the availability of courier services.4.2 Orders to remote or non-serviceable areas may be subject to delays or may not be accepted.
5. Packaging and Handling5.1 All products are securely packed to ensure safe transit and are delivered in discreet packaging to protect customer privacy.5.2 The Company shall not be held liable for any damage caused to the product during transit once it has been handed over to the shipping carrier, except where such damage is proven to be due to packaging negligence.
6. Delivery Delays6.1 While we strive to meet stated delivery timelines, unforeseen circumstances such as weather conditions, logistical disruptions, or force majeure events may result in delays.6.2 The Company disclaims all liability for delays caused due to reasons beyond its reasonable control.
7. Non-Delivery7.1 In the event that a product is returned due to incorrect address, non-availability, or refusal to accept delivery, the customer may be charged for re-delivery or deemed to have forfeited the order, subject to Company discretion.8. Customer Support8.1 For questions related to shipping and delivery, customers may contact us
at - Email: connect.sehatnama@gmail.com | Phone:7879478787